London School of Business & Finance (LSBF) constantly seeks to make the student’s study and stay here in Singapore an enriching experience. We also provide the students with the following services:

Student Services

Fee - Schemes & Policies

Pursuing an education is often a costly affair that requires budgeting and planning to make sure that our students get the most out of their dollar. At LSBF, we aim to make this part of our students’ education as easy and care-free as possible, so our students can focus on their studies and exceling on their route to success.

Click below on any one of the links to get additional information before enrolling onto one of our programmes.

Cooling-Off Period

Fee Protection Scheme (FPS)

Withdrawal, Transfer and Refunds

Feedback, Complaints and Dispute Resolution Process

Student Referral Scheme

LSBF has implemented the Fee Protection Scheme (FPS) under the EduTrust Certification Scheme. The FPS serves to protect students’ fees paid to private education institutions, operating in Singapore. As part of the FPS, LSBF has put in place the Industry-wide Course Protection Insurance Scheme for our students. This Scheme covers existing students with insurance pay-out in the event of school closure.

LSBF has also arranged medical insurance on behalf of our students. It is mandatory for all students to have medical insurance coverage. Should a student be covered under their own medical insurance scheme, the student may opt out of our medical insurance scheme. Students who choose to opt out have to indicate their choice in the student contract.

LSBF will undertake to inform the Council of Private Education (CPE) and all our students of any changes in our ownership or management through announcements posted on the website, notice board(s) within the school premises and via email, within fourteen (14) days of the change.

The Students’ Attendance Policy has been developed as part of LSBF’s commitment to provide a supportive learning environment which enables all students who have chosen to study with LSBF to achieve their full potential.

Students are expected to attend classes as per course schedule and as per requirement stipulated on the Student Handbook.

To request for leave during their course of study, students must submit the FRM031 Application for Leave of Absence (with supporting documents attached) at least five (5) working days before the expected leave starts or within three (3) working days after they return to school (for unforeseen circumstances) to the Programme Management personnel where the form will be directed to the Programme Director or respective Head of School for approval. There will be no replacement for the lessons missed by students.

(a) Medical Insurance
Medical insurance coverage is compulsory for all students. Local student may opt out of this if they declare that they are already covered by their own medical insurance.

(b) Pastoral Care

LSBF is committed to providing pastoral care services. An external Counsellor has been appointed to provide formal counselling service. Students may request for this service through their Academic Coordinator.

The Counsellor is able to provide counselling in the following areas:
  • Couple
  • Family
  • Children/Youth
  • Grief/Loss/Depression
  • Trauma
  • Marital/Pre-marital
  • Stress/Anger management
  • Marriage preparation
(c) Student Services

We have a dedicated student service personnel who in charged for the following areas:

  • Student Care and Engagement
    • Student Hostels and Accommodation;
    • Administration of Locker Rental;
    • Pastoral Counselling to vulnerable students;
    • Hospitalisation Insurance and Claims;
    • Partnership with Merchants & Student Membership Status;
    • Student Council & Clubs Collaboration;
    • Student Activities/Events;
    • Communication & Engagement Social Media Platforms such Instagram/Facebook /Posters/E-newsletter;
    • Community Outreach;
    • Handle New Student Orientation;
  • Career Care & Guidance
    • Organise career-related workshops;
    • Work with recruitment agencies and organisations for job opportunities;
    • Provide career counselling to students;
    • Screening of resumes and others;
    • Employer outreach;
  • Alumni Relations
    • Establish Alumni Club;
    • Organise Alumni Activities and Networking Events;
    • Enhance campus and alumni involvement in recruitment;
For more information on Student Services, to contact: Ms Fiona Poh
Tel: 6580 7708


(d) Student Membership

Students may apply for the student membership card and locker rental for a payment of $50.00. The membership period will be for 12 months and serve as a complimentary LSBF Ez-Link Card. The locker rental will be provided for 2 months period subject to renewal.

Extension of locker (period of 10 months) will be charged at $40.00.

The membership card will serve as a complimentary LSBF Ez Link Card and members are entitled to the following benefits and priviledges:

  • Workshop Series
  • Seminars Talks
  • Enjoy privileges by our approved merchants list
  • School activities/Events and many more

LSBF membership fee is strictly non –refundable. A flat fee of $40.00 would be chargeable for loss of locker key or replacement of membership card. LSBF members are responsible to provide accurate and updated personal particulars with LSBF. This is to ensure to enable members to receive an updates on exclusive discounts/ privileges from LSBF via email, SMS or direct mail. LSBF entitled at any time in our absolute discretion without liability, without notice and without giving reason to suspend or terminate your right to use the LSBF membership card, to refuse to re-issue, renew or replace the card should the membership be abused.

Appeal Procedure

School of Professional Education

The results of the Association of Chartered Certified Accountants (ACCA) examination are issued
by ACCA and not LSBF.  Hence, for appeal procedure of ACCA exam results, students are encouraged
to visit or contact ACCA for ACCA’s Appeal Guidelines.

School of Business

School of English

School of Hospitality

Chinese Business Department

Students are required to submit the FRM-009 Application for Special Consideration Form, should they wish to appeal against their results for the courses conducted by the School of Business at LSBF.

Students are allowed to lodge an appeal via their Academic Coordinator personnel within two (2) days from the release of the results. This applies to assessments and exam results. If the appeal is accepted, the outcome of the re-assessment will be made known to the students within seven (7) days from the day the appeal is received.

For more information on the Appeal Procedure,
please click here.

Student Services

Student support

Learn more about our student support services:

  • Welcome Orientation
  • Letter of certification
  • Academic support

Visit our Student Support page

Request More Information

Contact a programme advisor by calling
+65 6580 7700

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