Service Quality Targets
| Type of request / Services | Response time |
|---|---|
|
Acknowledgement to Feedback 1. Email feedback@lsbf.edu.sg 2. Feedback Form - FRM-047 3. Social Media (Facebook) - www.facebook.com/LSBFSingapore |
1 working day 2 working days 1 working day |
| Dispute Resolution | Within 21 working days |
| Course Transfer/ Withdrawal | Within 4 weeks |
| Process refund for course withdrawal | Within 7 working days from the date of refund request |
| Release of Examination Results (Applicable to All Internal Examinations only) | Within 4 weeks after completion of the final examination paper |
| Outcome of Examination Results Appeal (Applicable to All Internal Examinations only) |
Within 7 working days upon receipt of first Within 4 weeks upon receipt |
Feedback, comments or suggestions for us?
Your feedback will enable us to work on to improve our service, quality and facilities. Please take some time to write to us at feedback@lsbf.edu.sg if you have any feedback, comments or suggestions to share with us.
Request More Information
Contact a programme advisor by calling
+65 6580 7700