Service Quality Targets

Type of request / Services Response time

Acknowledgement to Feedback

1. Email

2. Feedback Form - FRM-047

3. Social Media (Facebook) -


1 working day

2 working days

1 working day

Dispute Resolution Within 21 working days
Course Transfer/ Withdrawal Within 4 weeks
Process refund for course withdrawal Within 7 working days from the date
of refund request
Release of Examination Results (Applicable to All Internal Examinations only) Within 4 weeks after completion of
the final examination paper
Outcome of Examination Results Appeal (Applicable to All Internal Examinations only)

Within 7 working days upon receipt of first
appeal request

Within 4 weeks upon receipt
of second appeal request

Feedback, comments or suggestions for us?

Your feedback will enable us to work on to improve our service, quality and facilities. Please take some time to write to us at if you have any feedback, comments or suggestions to share with us.

Request More Information

Contact a programme advisor by calling
+65 6580 7700

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